“Delivering packages for e-commerce helped me survive the pandemic” – Amazon Delivery Partner
Date Published
As India went under lockdown during a pandemic, jobs became scarce and people were skeptical. There was one industry, though, that started preparing for a massive demand surge.
E-commerce companies were gearing up to onboard thousands and they had to do it in a socially distanced world. The onboarding process became completely remote and was done over live video calls.
Related:How E-commerce used Technology to provide livelihood during a Pandemic
Samir Ghosh from Kolkata was one of the thousands looking for a job opportunity to support his family during an economic downturn. He signed up to be a Delivery Partner with one of the world’s top e-commerce company and shared his experience via his YouTube channel.
Samir’s Experience
In the video, Samir talks about the onboarding process including background verification and training. His onboarding was complete within a week of application and he has since started earning by delivering packages.
“Online training was the highlight for me. I didn’t need to leave my house and could complete it at my convenience.”
Like Samir, thousands of workers found a ray of hope in e-commerce companies. More than 100,000 Amazon Delivery Partners were onboarded during the pre-festive season, providing a livelihood for them and their families.
IDfy unlocks opportunities for the real.
Zero Touch Onboarding
The e-commerce major used our remote onboarding solution — Zero Touch Onboarding — that takes the onboarding process on to a live video call.
Aspiring Delivery Partners (DPs) connect to a live video call with our agents. On the call, the agent confirms their identity (documents and FaceMatch) and current location (digital location capture). The application is then passed to the Background Verification team that does a few more checks including court record check, database check and physical address verification..
In parallel, the aspirant is put through a training module for onboarding. Online training was designed such that the DPs could choose a convenient slot and complete it from their home.
When all checks are completed successfully, the aspirant is onboarded without ever visiting an onboarding facility or centre. The next day he is ready to deliver his first package.
Related: 2.5x Increase in Lead Conversions with Zero Touch Onboarding
To know how we can help you unlock value, please write to shivani@idfy.com
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